1. Payment Policy
2. Amendments and Changes
3. Your Seasons Abroad Package
4. Accommodation
5. Behaviour and Conduct
6. Events, Discounts and Member Perks
7. Travel Arrangements
8. Airport Transfers
9. Local Support
10. Work Opportunities
11. Cancellations and Refunds
12. Health and Insurance
13. Circumstances Beyond Our Control
14. Changes and Notifications
15. Visas and Right to Work
16. Liability
17. Complaints
18. Governing Law

1. Payment Policy

When you reserve a place with Seasons Abroad, you agree to pay the full package price by the agreed due date. If you are on a payment plan, you agree to keep payments up to date and ensure funds are available on each payment date.

• Deposits, payment schedules, and due dates are shown at checkout or in your confirmation.
• All balances must be paid in full before your arrival date unless we confirm otherwise in writing.
• If a payment fails, we may retry payment. If your balance remains unpaid, we may pause services, cancel your booking, or release your space.
• You are responsible for ensuring your contact details are correct so we can send payment reminders and updates.

If you need help with payment dates, contact us at contact@seasonsabroad.com.

2. Amendments and Changes

You may request changes to your destination, arrival date, or package type. Requests are subject to availability and may require an administration fee or price adjustment.

• We will confirm any approved changes in writing.
• We may refuse changes where availability is limited or where changes are requested too close to arrival.
• Any third party costs already committed, such as accommodation allocations or transfers, may not be recoverable.

3. Your Seasons Abroad Package

Your package details, what is included, and what is not included will be shown at checkout and in your booking confirmation.

Seasons Abroad packages typically include a combination of programme coordination, member community access, local support, and accommodation arrangements. Optional extras may be offered separately.

• You are responsible for reading your package details before purchase.
• Photos and descriptions are representative and may vary by destination, season timing, and availability.
• Any third party services are provided by the relevant supplier, and their local rules may apply.

4. Accommodation

Where accommodation is included or arranged as part of your package, it is allocated based on availability. Accommodation may be shared, and room type, building, and exact location can vary.

• A security deposit may be required on arrival by the accommodation provider. This is separate from your Seasons Abroad package payment.
• You are responsible for keeping accommodation in a reasonable condition and following house rules.
• Loss of keys, damage, extra cleaning, or breaches of rules may result in charges or loss of deposit.
• Utilities and inclusions vary by property. Any exclusions or additional costs will be communicated where known.

5. Behaviour and Conduct

You agree to behave responsibly and respectfully towards staff, other guests, and local residents. This applies online and in resort.

• Harassment, violence, theft, discrimination, threats, or serious anti social behaviour may result in removal from accommodation, loss of access to services, and cancellation without refund.
• You must follow local laws, venue rules, accommodation rules, and safety guidance.
• If your behaviour causes damage, loss, or claims against us or our partners, you may be responsible for costs.

6. Events, Discounts and Member Perks

Member perks, discounts, wristbands, and optional events may be offered as part of the Seasons Abroad experience. Availability can change based on destination, season timing, and venue capacity.

• Events and discounts are not guaranteed and may be replaced with alternatives where needed.
• Some events may have additional costs payable in resort.
• Any third party event terms, entry rules, and age requirements apply.

7. Travel Arrangements

Flights, passports, personal travel plans, and return travel are your responsibility unless explicitly included in your package.

• We are not responsible for airline changes, delays, cancellations, missed flights, or missed connections.
• If you experience travel disruption, contact your airline or travel provider first. We will assist with coordination where reasonably possible.

8. Airport Transfers

Where airport transfer is included, it is provided based on the information you supply. You must provide accurate flight details by the requested deadline.

• Transfers may be group transfers and may involve reasonable waiting times.
• If you change flights or fail to provide correct details, transfer may be delayed, unavailable, or may require additional payment.

9. Local Support

Local support is provided to help you settle in and make the most of your experience. Support is guidance and coordination, not personal guardianship.

• You are responsible for your personal safety, decisions, and conduct.
• In emergencies, contact local emergency services first.

10. Work Opportunities

Seasons Abroad is not an employer. We do not employ members, and we do not guarantee job offers, specific roles, hours, or earnings.

We may introduce you to venues or teams that are hiring during the season. Any job offer, contract, schedule, pay, and working conditions are agreed directly between you and the venue or employer.

• Work opportunities vary by destination, arrival date, experience, language, and availability.
• It is your responsibility to ensure you meet any legal requirements to work in the destination country.
• You are responsible for attending interviews, showing up reliably, and meeting venue standards.

11. Cancellations and Refunds

Bookings are non refundable because accommodation allocations and programme costs are reserved in advance.

In some circumstances, we may offer a discretionary option such as a date change or credit, depending on the situation and availability. This is not guaranteed and is assessed case by case.

• If you cancel, payments made to Seasons Abroad are not refundable.
• If you request a change, any price differences and third party costs may apply.
• If we cancel your programme, we will offer an alternative where available, or a refund of the amount paid to Seasons Abroad for the cancelled programme.

12. Health and Insurance

You are responsible for your health, medication, and wellbeing while abroad. Travel insurance is strongly recommended.

• You are responsible for medical costs, treatment, and any related travel changes.
• If you have a condition that may affect your participation, you should seek medical advice before travel.

13. Circumstances Beyond Our Control

We are not liable for delays, changes, or failures caused by events outside our reasonable control, including but not limited to severe weather, natural disasters, government restrictions, venue closures, strikes, or transportation disruption.

Where possible, we will offer reasonable alternatives, but some services may not be available.

14. Changes and Notifications

We may update programme details to reflect operational needs, availability, and destination conditions.

• We will notify you of significant changes using the contact details provided.
• You are responsible for checking your email and messages for updates.

15. Visas and Right to Work

You are responsible for ensuring you can legally travel and, where applicable, work in your destination country. This includes visas, permits, and complying with local laws.

We do not provide immigration advice. If you are unsure, seek advice from official government sources or a qualified advisor.

16. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, loss of earnings, loss of enjoyment, or personal decisions taken by you.

• We are not liable for services provided by third parties, including accommodation providers, venues, airlines, transfer providers, and event organisers.
• Nothing in these Terms limits liability where it cannot be limited by law, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

17. Complaints

If you have a complaint, email contact@seasonsabroad.com with your full name, booking details, and a clear description of the issue.

• We aim to acknowledge complaints within 5 working days.
• We aim to provide a resolution within a reasonable timeframe depending on complexity.

18. Governing Law

These Terms are governed by the laws of England and Wales, unless we confirm otherwise in writing. Courts of England and Wales have exclusive jurisdiction, unless mandatory consumer law in your country provides otherwise.